Effective Date: September 8, 2023

1. Introduction

This Privacy Policy outlines the principles and practices that Drummond Pest Control (referred to as “we,” “our,” or “us”) follows to protect the privacy of individuals who interact with our business located in Victoria, Australia. We are committed to ensuring the confidentiality and security of your personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect and store personal information, including but not limited to:

• Contact details (e.g., name, address, phone number, email address)
• Information related to the services you request from us
• Communication records and correspondence
• Usage data (e.g., website visits, IP addresses)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide you with our services
• To communicate with you regarding your requests and inquiries
• To improve our services and customer experience
• To comply with legal obligations

4. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• To our service providers who assist in delivering our services
• To comply with legal obligations or government requests
• In the event of a business transfer or sale, where your information may be transferred as an asset

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, and destruction. 

6. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the information provided in Section 9.

7. Cookies and Tracking

Our website may use cookies and tracking technologies to collect information about your browsing activities. You can manage your cookie preferences by adjusting your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes on our website.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us.

10. Complaints

If you believe we have violated your privacy rights or are not satisfied with our response to your concerns, you may contact the Office of the Australian Information Commissioner (OAIC) for assistance.

11. Compliance with Australian Privacy Laws

This Privacy Policy complies with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).

By using our services or interacting with our business, you consent to the collection and use of your personal information as described in this Privacy Policy.

Last updated on September 8, 2023.